Work With Us
Be part of a team that's improving lives through clinical research, patient-centered care, and innovation. Work alongside passionate people who are committed to making a difference every day.
Benefits of Working at Iowa Diabetes
- Comprehensive medical, dental & vision insurance
- Paid time off
- Flex spending accounts
- Opportunities for career growth
- 401k & company match
- Flexible schedule
- Employee assistance program
Open Positions
Select a role to read the full job description.
Customer Service Supervisor | Clinical Research Navigation
Ready for a leadership role with purpose? At Iowa Diabetes, you’ll help lead a team at the intersection of patient engagement, innovation, and cutting-edge research.
As a Navigator Supervisor, you’ll lead Iowa Diabetes’ Navigator team, focused on customer service and patient engagement. You’ll coach and develop employees, track performance, improve processes, and help drive recruitment efforts for clinical research studies.
We’re looking for a leader who brings energy, accountability, and a genuine passion for helping people grow and making a difference beyond the walls of Iowa Diabetes. If you enjoy coaching a team, working with data, solving problems, and turning ideas into action, you’ll have the opportunity to make an impact on your team, your community, and the future of healthcare.
Lead the team. Improve the process. Expand the impact.
How We’re Different
Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa, dedicated to improving the lives of adults and children living with diabetes, obesity, and related conditions. Through comprehensive clinical care, patient education, and innovative research, our team has conducted over 250 clinical studies and continues to make a meaningful impact on individual health and the broader community.
We practice intentionally — in patient care, connection, and leadership. This is what truly sets us apart.
✔ Make every interaction matter: Help connect patients with research and services that can make a meaningful difference.
✔ Join a team that works hard and has fun: Lead alongside a team that supports each other, works with purpose, and knows how to have fun along the way.
✔ Lead a team with purpose: Coach, challenge, and invest in your people while building a team that is confident, empowered, and ready for what’s next.
✔ Be part of something bigger: Contribute to cutting-edge research that impacts patients, our community, and the future of healthcare.
✔ Build what’s next: Use data, ideas, and collaboration to improve processes and create better experiences.
Role Highlights
Job Title: Navigator Supervisor
Job Type: Full-time, exempt (1.0 FTE)
Reports to: Director of Research Operations
Location: On-site in West Des Moines, Iowa
Schedule: On-site hours with flexibility in the evenings and weekends for outreach events, support calls, team needs, and other responsibilities
- Lead, coach, and develop the Navigator team (6–10 direct reports) by supporting hiring, onboarding, performance management, employee development, cross-training, and a positive, accountable team culture.
- Own team performance and Navigator KPIs by monitoring recruitment and service metrics, analyzing data and feedback, identifying opportunities, and coaching the team toward established goals.
- Drive research recruitment efforts by coordinating outreach, call lists, schedules, recruitment technology, study training, scripts, and enrollment goals while identifying and addressing roadblocks.
- Improve processes and expand outreach by partnering with Marketing, Clinical, leadership, and other teams to strengthen workflows, customer service, efficiency, lead generation, and the patient experience.
- Build consistency and accountability by documenting key processes, ensuring established procedures are followed, maintaining appropriate coverage through cross-training, and supporting special projects as needed.
Required qualifications and skills:
- High school diploma or GED
- 2–4 years of experience in customer service, patient engagement, healthcare, or a related field
- 1–3 years of experience leading, supervising, coaching, or coordinating the work of others
- Strong leadership skills with the ability to coach, develop, motivate, and hold team members accountable
- Effective communication skills with the ability to engage with patients, employees, leadership, and cross-functional teams
- Strong customer service skills with the ability to create a positive and engaging experience for patients and prospective participants
- Proficiency in Google Workspace with the ability to quickly learn and effectively utilize new systems and technology
Preferred qualifications and skills:
- Bachelor’s degree in healthcare, business, communications, management, or a related field
- Experience in phone-based sales, patient outreach, recruitment, lead generation, or a similar performance-driven role
- Knowledge of diabetes, healthcare, clinical research, and/or medical terminology
Diabetes Care Specialist RN | CDCES
Manage. Educate. Empower. Shape What’s Next.
What if your nursing skills could make an impact beyond the patient in front of you?
At Iowa Diabetes, you’ll care for people living with diabetes, obesity, and related health conditions while working alongside a team that is helping shape the future of healthcare.
As a Diabetes Care Specialist, you’ll provide individualized diabetes education, clinical support, and ongoing patient guidance. You’ll help patients better understand their health, navigate treatment and technology, overcome barriers to care, and connect with the services they need to move toward better outcomes.
But your impact doesn’t stop with patient care. As a clinical research facility, Iowa Diabetes gives you the opportunity to work in an environment where patient care and research happen side by side. The work you do today helps support research that can influence how diabetes, obesity, and related conditions are understood and treated in the future.
This role is for the RN who wants to go deeper into diabetes management, build meaningful relationships with patients, and be part of something bigger than traditional clinical care.
Care for patients today. Help shape healthcare for tomorrow.
How We’re Different
Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa. We are dedicated to improving the lives of people living with diabetes, obesity, and related health conditions through comprehensive clinical care, patient education, and innovative research. Our team has conducted over 230 clinical studies and served more than 2,500 patients, combining compassionate care with research that helps advance what’s possible in healthcare.
We practice intentionally — in patient care, innovation, and leadership. This is what truly sets us apart.
✔ Make a difference beyond the appointment
Build relationships with patients and provide the education, guidance, and support they need to better manage their health.
✔ Put your nursing expertise to work
Help patients understand their diabetes, treatment options, medications, technology, and the day-to-day decisions that impact their health.
✔ Care for the whole patient
Support people living with diabetes, obesity, and related health conditions by identifying barriers, connecting them with resources, and helping them navigate their care.
✔ Work where care meets research
Be part of a clinical research facility where patient care and innovative research come together every day.
✔ Shape the future of healthcare
Support clinical research that can help advance new treatments, therapies, and approaches to caring for people with diabetes, obesity, and related conditions.
✔ Grow your impact
Work alongside clinicians, researchers, and other healthcare professionals in an environment where your ideas, expertise, and patient relationships matter.
Role Highlights
Job Type: Full-time
Reports To: Clinic Nurse Supervisor
Location: On-site in West Des Moines, Iowa
Schedule: Monday–Friday, start time between 7:00–8:00am and end time between 3:00–4:00pm
- Manage and support patients with diabetes, obesity, and related health conditions by providing individualized education, clinical guidance, and ongoing support based on each patient’s needs.
- Provide diabetes education and management support through one-on-one visits, both in person and virtually, helping patients build the knowledge and confidence needed to manage their health.
- Serve as a clinical resource and patient advocate by answering questions, identifying barriers to care, providing resources, and helping patients navigate their treatment and services.
- Support diabetes technology and treatment management by educating patients on available tools and helping them understand how technology can support their care.
- Partner with clinicians and the care team to support prescription refills, medical devices, prior authorizations, patient assistance programs, and other patient needs.
- Coordinate patient care and follow-up by scheduling appointments, responding to patient inquiries, supporting continuity of care, and connecting patients with appropriate Iowa Diabetes services.
- Support clinical visits and patient care by obtaining vital signs and A1Cs, preparing patients for visits, assisting with procedures, and providing clinical support as needed.
- Contribute to a research-driven environment by working alongside a team involved in clinical research and helping create an experience where patients can access both exceptional care and opportunities to participate in innovative research.
- Support efficient clinical workflows through accurate documentation, medical scribing, patient check-in and check-out, and other activities that help clinicians provide high-quality care.
Required Qualifications
- RN license required
- CDCES (Certified Diabetes Care and Education Specialist) required within the first 6 months of employment
- Minimum 1 year of direct patient care experience
- Strong knowledge of diabetes and medical terminology
- Strong patient education and communication skills
- Proficiency in Microsoft Office and Google Suite
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced, in-office environment
- Comfortable working on-site full-time and collaborating directly with patients, clinicians, and staff
- Patient-centered mindset and commitment to health equity
- Ability to maintain confidentiality and communicate professionally
Preferred Qualifications
- Previous diabetes education or diabetes management experience
- Experience working with diabetes technology
- Experience supporting patients with chronic disease management
- Familiarity with clinical workflows, care coordination, or clinical research
Director of Marketing and Operations
What if you could help build what comes next?
At Iowa Diabetes, we’re doing more than providing care. We’re growing an organization focused on changing the way people affected by diabetes access care, education, technology, and research.
As our Director of Marketing and Operations, you’ll help shape that growth. You’ll lead the strategies that build our brand, expand our reach, strengthen business opportunities, and keep our organization operating effectively. From marketing and communications to business development, financial oversight, and facilities, your work will influence how Iowa Diabetes grows and what we’re able to accomplish next.
This role is for the strategic thinker who also knows how to get things done. Someone who enjoys building teams, developing people, creating new opportunities, using data to drive decisions, and bringing different parts of an organization together around a common goal.
You won’t just be maintaining what already exists. You’ll have the opportunity to help shape where we go next: Think big. Build intentionally. Make an impact.
How We’re Different
Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa. We are dedicated to improving the lives of people affected by diabetes through exceptional clinical care, patient education, innovative research, and technology. Our team has conducted over 230 clinical studies and served more than 2,500 patients, combining compassion, expertise, and innovation to make a meaningful impact on our patients and the broader community.
We practice intentionally — in patient care, innovation, and leadership. This is what truly sets us apart.
✔ Help build something meaningful
Be part of an organization with a mission that reaches beyond traditional healthcare and creates opportunities to make a difference.
✔ Bring our brand to life
Shape how Iowa Diabetes shows up, communicates, and connects with patients, providers, partners, and the broader community.
✔ Turn opportunities into growth
Build relationships, strengthen outreach, identify new markets, and help create opportunities for the organization to expand.
✔ Lead with intention
Develop your teams, create accountability, and bring people together to accomplish more than they could individually.
✔ Think strategically and execute
Move between big-picture planning and day-to-day operations to turn ideas into measurable results.
✔ Grow Together. Celebrate Together
Be part of a team that works hard, supports one another, celebrates wins, and genuinely enjoys having fun together.
Role Highlights
Job Type: Full-time, exempt
Reports To: Chief Operating Officer
Location: West Des Moines, Iowa
- Lead and develop teams across Marketing, Business Development, Finance, Operations, and Facilities. Provide direction, set expectations, support employee growth, and create a positive, accountable team environment.
- Oversee marketing and brand strategy, including company messaging, digital marketing, website content, social media, advertising campaigns, and external communications that increase awareness and engagement.
- Build business development and outreach opportunities by strengthening relationships with patients, providers, business partners, and community organizations while supporting lead generation and new partnerships.
- Guide financial and operational performance through budgeting, financial reporting, contract management, vendor relationships, purchasing, and identifying opportunities to manage costs and resources effectively.
- Oversee facilities and property operations, working with the Facilities Coordinator and external property partners to maintain a safe, organized, and functional workplace.
- Partner with executive leadership to support strategic planning, evaluate opportunities for growth and expansion, establish measurable goals, and improve processes that help Iowa Diabetes operate and grow effectively.
Required Qualifications
- Bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, Finance, or a related field
- 7+ years of progressively responsible experience in marketing, business development, business operations, or related leadership roles
- Proven success developing and executing marketing and communications strategies that support measurable organizational growth and engagement
- Strong understanding of financial statements, corporate budgeting, and general accounting oversight
- Experience directing marketing and business development professionals toward measurable pipeline and revenue goals
- Exceptional written, verbal, and visual communication skills
- Experience managing brand identity, digital channels, and public/media relations
- Strong leadership and project management skills, including employee development, performance management, delegation, and cross-functional team oversight
- Familiarity with marketing analytics and digital tools, including Google Analytics, CMS, CRM, and digital best practices
Preferred Qualifications
- Master’s degree in a related field
- Experience reviewing, managing, and negotiating commercial contracts, leases, and vendor agreements
- Experience overseeing business administration, facilities operations, procurement, and vendor performance through designated staff and service providers
Patient Care Navigator | Customer Service
Love connecting people to the right resources, solving problems, and making a real difference? You might be exactly who we’re looking for!
As a Patient Care Navigator, you’ll help people living with diabetes, obesity, and related conditions find the care, resources, and opportunities that fit their needs. From connecting patients with clinical care and education to introducing them to research studies and innovative technology, you’ll help make the next step feel a little easier.
You’ll build meaningful relationships with patients, community partners, and referral clinics across Iowa while creating connections that extend far beyond a single appointment. You’ll also work closely with our research team to identify potential study participants and connect people with opportunities to participate in research that is helping shape the future of care.
If you’re a people person who loves making connections, finding solutions, and helping others feel supported, this is your chance to make a real impact—one connection at a time.
How We’re Different
Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa, dedicated to improving the lives of adults and children living with diabetes, obesity, and related conditions. Through comprehensive clinical care, patient education, and innovative research, our team has conducted 250+ clinical studies and continues to make a meaningful impact on individual health and the broader community.
We practice intentionally — in patient care, collaboration, and leadership. This is what truly sets us apart.
✔ Turn conversations into care: Help patients understand their options and guide them toward services that support their health.
✔ Be a champion for patients: Advocate for individuals navigating diabetes by connecting them with the right resources.
✔ Support research that changes lives: Help identify and recruit patients for studies that shape the future of diabetes treatment.
✔ Get out in the community: Participate in health fairs, outreach events, and patient support groups.
✔ Join a team that invests in you: Work alongside a collaborative team that values growth, purpose, and impact.
✔ Make every interaction matter: Your work directly helps patients find solutions and improve their health.
Role Highlights
Job Type: Full-time
Location: On-site in West Des Moines, Iowa
Schedule: Monday – Friday from 8am – 4:30pm. Finding a team member that could possibly work 1-2 days a week from 12pm-7pm would be ideal.
- Identify and connect with potential research participants using screening tools and medical record review.
- Collaborate with the Clinical Research team to recruit eligible patients for clinical studies.
- Respond to calls and inquiries from patients interested in Iowa Diabetes services.
- Guide patients toward the services that best meet their needs, including research, clinic care, education, or technology programs.
- Assist patients with scheduling appointments and tracking interactions within internal systems.
- Educate patients on the benefits of the Iowa Diabetes patient portal and EMR connection.
- Help patients sign up for services and answer questions to encourage continued engagement.
- Build and maintain relationships with partner clinics, referral sources, and community organizations.
- Coordinate and participate in community outreach events such as health fairs and patient support groups.
- Maintain and update marketing contacts and patient recruitment databases.
- Assist leadership with special projects and initiatives as needed.
Required qualifications and skills:
- High school diploma or equivalent
- At least 2 years of customer service experience
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Comfort speaking with patients by phone and in person
- Proficiency with Microsoft Office and Google Suite
- Ability to manage multiple tasks and track patient interactions accurately
Preferred qualifications and skills:
- Phone outreach experience
- Experience working in a healthcare environment
- Understanding of diabetes and medical terminology
Quality Assurance & Control Lead | Clinical Research
What if your attention to detail could help shape the future of clinical research?
At Iowa Diabetes, quality isn’t just a process. It’s essential to the work we do and the people we serve.
As our Quality Assurance & Control Lead, you’ll play an important role in maintaining the integrity of our clinical research operations. You’ll oversee quality assurance and quality control initiatives, support regulatory compliance, lead audit readiness efforts, and work alongside research teams to ensure our studies meet the highest standards.
This is an opportunity for someone who understands clinical research, enjoys improving processes, and takes pride in getting the details right. You’ll have the ability to influence how we work, strengthen our quality systems, and help ensure we’re always prepared for what’s next. Lead with purpose. Protect quality. Make an impact.
How We’re Different
Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa. We are dedicated to improving the lives of people affected by diabetes through exceptional clinical care, patient education, innovative research, and technology. Our team has conducted over 230 clinical studies and served more than 2,500 patients.
We practice intentionally — in patient care, innovation, and leadership.
✔ Make a Meaningful Impact
Contribute to research that helps advance medications and therapies for people living with diabetes and related conditions.
✔ Take Ownership
Have an important voice in strengthening quality systems, improving processes, and maintaining compliance across research operations.
✔ Work with Purpose
Partner with research teams and leadership to ensure studies are conducted with integrity and attention to detail.
✔ Grow Together. Celebrate Together.
Be part of a team that works hard, supports one another, celebrates wins, and genuinely enjoys having fun together.
Role Highlights
Job Type: Full-time, exempt
Reports To: Director of Research Start-up & Development
Location: West Des Moines, Iowa
- Lead quality assurance initiatives, including internal audits, regulatory compliance, SOP management, and ongoing inspection readiness across clinical research operations.
- Oversee quality control activities, including study documentation reviews, source data verification, informed consent reviews, eligibility checks, and protocol compliance.
- Coordinate sponsor audits and regulatory inspections, including preparation, documentation requests, follow-up, and corrective action plans.
- Identify quality trends, investigate protocol deviations, and guide root-cause analysis and corrective and preventive actions (CAPA).
- Partner with research coordinators and leadership to provide feedback, strengthen processes, and promote consistent quality practices.
- Monitor quality metrics, maintain performance scorecards, and lead special projects that support operational improvements and organizational goals.
Required Qualifications
- Bachelor’s degree in Life Sciences, Nursing (BSN/RN), Healthcare Administration, Clinical Research, or a related scientific or healthcare discipline.
- 3–5 years of progressive, hands-on clinical research experience within a clinical research site, CRO, or clinical trial sponsor.
- Experience leading quality initiatives, mentoring research coordinators, or serving in a lead or supervisory role for site compliance teams.
- Current ICH-GCP certification and comprehensive knowledge of applicable FDA regulations and HIPAA privacy standards (or willingness to obtain within 6 months).
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Basic understanding of medical terminology.
Preferred Qualifications
- Master’s degree (MS, MPH, MHA) or advanced degree in Regulatory Affairs or Quality Compliance.
- Proficiency in Microsoft Office and/or Google Suite.
- Familiarity with clinical management database systems, including tables and queries.
- Willingness to travel periodically for national meetings, external audits, and monitoring activities.
Study Start-up & Quality Supervisor | Clinical Research
As the Study Start Up & Quality Supervisor, you’ll play a critical leadership role in preparing clinical research studies for successful launch while ensuring quality, compliance, and operational excellence across our research operations. You’ll oversee study start-up activities from site selection through enrollment readiness, lead research staff training and development, manage eSource operations, and guide quality initiatives that keep our studies compliant and inspection-ready.
This role is ideal for an experienced clinical research professional who thrives on developing teams, strengthening processes, and balancing the details of study activation with the bigger picture of research quality and success.
How We’re Different
Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa, dedicated to improving the lives of adults and children living with diabetes, obesity, and related conditions. Through comprehensive clinical care, patient education, and innovative research, our team has conducted more than 230 clinical studies and served over 2,500 patients.
We practice intentionally — in patient care, collaboration, and leadership. This is what truly sets us apart.
✔ Set studies up for success: Lead study start-up activities that prepare research teams, resources, and processes for successful activation.
✔ Lead with purpose: Develop your team, support professional growth, and help build a culture of accountability and collaboration.
✔ Champion quality: Oversee compliance, inspection readiness, and quality improvement initiatives that protect the integrity of our research.
✔ Make processes better: Lead eSource operations and identify opportunities to improve workflows, documentation, and efficiency.
✔ Influence the bigger picture: Partner with leadership and cross-functional teams to strengthen research operations and support organizational growth.
Role Highlights
Job Type: Full-time, Exempt
Location: On-site in West Des Moines, Iowa
Reports To: Director of Research Start-up and Development
Schedule: Monday – Friday. Full-time position with flexibility to support dynamic research and business needs.
- Oversee study start-up activities from site selection through enrollment readiness, ensuring studies are positioned for successful activation.
- Coordinate protocol risk reviews, start-up meetings, resource alignment, vendor access, and essential supply procurement.
- Partner with research teams to ensure smooth study handoffs to Primary Clinical Research Coordinators (CRCs).
- Lead protocol, amendment, and study start-up training while supporting onboarding and ongoing staff competency development.
- Monitor and report on Yes2FPV metrics to support accurate tracking, timely reporting, and continuous improvement.
- Oversee clinical trial quality management, regulatory compliance, and inspection readiness across research studies.
- Monitor regulatory milestones, protocol amendments, and IRB/EC approval statuses to support compliance and timely study execution.
- Lead internal quality audits and support external health authority inspections, including FDA Bioresearch Monitoring (BIMO) audits.
- Direct root-cause analyses and oversee Corrective and Preventive Action (CAPA) plans to address findings and strengthen quality processes.
- Lead eSource operations, including initial template builds and timely implementation of IRB-approved protocol modifications.
- Serve as the site’s CRIO subject matter expert, helping optimize platform functionality, workflow efficiency, and data quality.
- Partner with Quality Assurance to maintain compliant processes and audit-ready documentation.
- Develop team members, establish clear procedures, and promote accountability, cross-training, and continuous improvement.
- Collaborate with leadership on strategic initiatives, process improvements, and special projects that support the organization’s evolving needs.
Required Qualifications and Skills
- 3–5 years of clinical research experience in areas such as clinical coordination, study start-up, regulatory affairs, quality assurance, or clinical research monitoring
- 3-5 years of leadership or project management experience in clinical research, patient care, or a related setting
- Strong understanding of Good Clinical Practice (GCP), FDA regulations, and clinical research compliance requirements
- Ability to interpret detailed research protocols and translate requirements into clear guidance for research staff
- Experience coordinating projects across multiple teams and managing timelines, metrics, and competing priorities
- Strong organizational, problem-solving, and time-management skills
- Excellent written and verbal communication skills
- Ability to maintain patient confidentiality and follow HIPAA requirements
- Proficiency with Google Workspace and familiarity with clinical trial management systems (CTMS)
Preferred Qualifications and Skills
- Bachelor’s degree in clinical research, life sciences, health sciences, healthcare administration, or a related field
- CMA, LPN, or RN credential
- Experience with study start-up, regulatory processes, quality management, or clinical trial inspections
- Experience with eSource platforms, particularly CRIO
- Previous experience leading staff training, onboarding, or competency development
Please complete the form below, and a member of our team will contact you about opportunities at Iowa Diabetes.
